You can reach us anytime at contact@kvk.it.com, where our support team will be happy to assist you with any questions about your order, product details, or returns.
Yes! We proudly ship worldwide.
All orders are processed and shipped from our partner warehouses in Asia, allowing us to offer affordable and reliable global delivery.
Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.
After that time, your order will already be in production or transit. Once received, it can be returned for a full refund following our return policy.
We accept all major credit and debit cards — Visa, Mastercard, American Express — as well as PayPal and other secure payment methods.
Orders are processed Monday to Friday (excluding holidays).
Please allow 1–3 business days for order processing and an additional 1–2 business days for shipping confirmation.
Orders placed on weekends or during high-volume periods may experience slight delays.
Delivery times vary depending on location.
North America: 2–4 weeks
Europe: 2–5 weeks
Asia & Oceania: 1–3 weeks
Please note that these are estimated times and may be affected by customs or carrier delays.
If your order hasn’t arrived within 30 days of shipping, please contact us at contact@kvk.it.com — you’ll be eligible for a full refund or reshipment.
All prices on our website are displayed in USD and tax-free.
Depending on your country, import duties or customs fees may apply upon delivery. These are determined by your local customs office and are the buyer’s responsibility.
To start a return, please contact us at contact@kvk.it.com with your order number and reason for return. We’ll guide you through the process and provide the return address.
If you receive a defective or incorrect item, please contact us within 7 days of delivery. Include your order number, photos of the product, and a brief description of the issue. We’ll resolve it promptly with a replacement or refund.
Refunds are issued to your original payment method.
Once we receive your returned item or approve a cancellation, your refund will be processed within 7–10 business days.
If you haven’t received your refund yet, please check with your bank or credit card provider, as processing times may vary.
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